Customer Service

If you have any questions or need help with your account, contact us via email mail@colibribookstore.com and we will assist you.
Or, you can call us at toll-free 1-888-705-5774 (10:00 - 19:00 EST)

Shipping & Delivery

We ship next business day after your order.
We ship in the US, Canada, UK and other countries. Usually, the shipping will take 4-7 business days. 
But you may choose the "Priority Mail" shipping. It will usually take 2-3 business days.
Tracking: If an email address was provided, tracking and/or delivery confirmation numbers will be provided via email after your order ships.

flat rate shipping is available for orders from $10
The flat rate cost varies from a destination.

Colibri Market Group, LLC will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.

Import Fee

The payment of import fees is the responsibility of the buyer and is levied based on the laws of the country into which the products are being shipped. The duty or tax rate is often determined by the classification of a good, which varies by country and region. Duties and taxes are calculated based on the market value of the product.

Returns & Replacements

We want you to be satisfied with your colibribookstore.com purchases. If that's not the case, we'll gladly accept merchandise for return.
You can return the merchandise within 30 days from the day you receive the items and we will replace it or issue a refund.
All merchandise should be in their original condition.
For non-defective and non-damaged item returns and exchanges, shipping charges are the customer’s responsibility.
Please note that no non-defective merchandise will be accepted for returns or exchanges if signs of use or wear are present (e.g. stains, tears, scratches, et cetera).

Ordering

Add the merchandise you want to your shopping cart, provide your shipping address and billing information, select a payment method, and complete the checkout process.
You will receive an order number on the order confirmation page and via an order confirmation email.
You should retain a copy of this information for your records. Your order number will be needed for inquiries related to your purchase.
If you want to place an order by phone or by e-mail, please contact our Customer Service.

Payment Options

We accept all bank cards (credit and debit) and PayPal.

Security

Shopping at colibribookstre.com is 100% SAFE. We guarantee that every transaction at colibribookstore.com will be 100% safe and secure. Our secure server software (SSL) is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

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